After you have placed your order online, we will send you an order confirmation email with the subject line The Pet House order confirmation'. In the body of this email you will find information about when your products will be delivered.
If you haven't received this email within 48 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please contact us using the contact details below.
Sales & Customer Care
Should you prefer to order over the phone, have any questions regarding a recent order or any other issue with your account please contact us using the contact details below, we promise to reply to all queries within one working day.
Tel: +254 706 519797 Lines are open 9am - 6pm Monday to Sunday and CLOSED after 6pm and on Sundays.
THE PET HOUSE | P.O. BOX 53980 - 00200 | CITY SQUARE | NAIROBI | KENYA